Shipping Policy

GeoDomeX is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

GeoDomeX delivers locally in the UK and the European Union and internationally worldwide.

GeoDomeX orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM UK Time). For security reasons, GeoDomeX will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

GeoDomeX offers free shipping on all orders. Please note replacement parts not covered under warranty will incur additional shipping costs. These will be calculated for you at checkout.

You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.

GeoDomeX is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, GeoDomeX is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

GeoDomeX will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

GeoDomeX recommends that buyers provide a secure delivery address, such as your home or workplace. GeoDomeX is not responsible for lost or stolen packages due to insecure delivery addresses. Please note that all deliveries must be signed for, therefore it is important to ensure that someone is available to receive the delivery.

For international deliveries, please note that customs in some countries may charge additional duties or taxes. Any additional costs related to import/customs duties are the sole responsibility of the buyer. It is the sole responsibility of the buyer to check their country's duties, tariffs or taxes on importing goods before placing an order outside the UK.

Each delivery is considered to have been made from the moment GeoDomeX makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".